Leak Notification

As you may know, we are continuing to install AMR (smart) meters on all properties on our water system. By the end of 2022, all properties on the Water System will have an AMR (smart) meter installed in their meter box. These meters can detect when there is a leak at your property. Near the end of the month when the meters are read, a leak report is generated. The report will tell us which properties have a potential leak. Putting this “smart” technology to use, we have begun a courtesy “Leak Notification” process to help notify members of potential leaks at their properties. If you appear on our leak report, you will be sent a letter in the mail notifying you of the potential leak at your property. If you are on our leak report for three consecutive months, you will receive a first, second, and final notice letter as a courtesy. 

*Our leak alerts are issued as a courtesy. You do not need to contact us if you receive one. If you suspect you have a leak and are unable to repair it, please contact a plumber. Leaks past the meter are the responsibility of the property owner*

If you need further assistance, please contact our office during business hours Monday-Friday 8:00 AM to 4:30 PM at 541.923.1041.     

Request a Detailed Read

A detailed read will show your water consumption every hour for the last 100 days. This can pinpoint when the potential leak started. There is no charge for your first detailed reading.  After your first detailed read, there will be a $25 charge for every additional reading within 12 months (Trouble-Call Charge). 

Below is a snippet of a Detailed Read. It will show the date, time, and water consumption per hour on the report. As you can see, throughout the night there is water usage every single hour. This is not "normal" water usage, as most people are sleeping at night and should not have consecutive hours of usage. The water consumption is in cubit feet.  There are 7.48 gallons in 1 cubic foot.  


Leak Notice


Why did I receive a letter regarding a possible leak from the Water Company?
The installation of AMR (smart) meters gives the Water Company the ability to identify continuous

water usage at a service address. There is water continuously flowing through the water meter for over 96 hours straight, indicating a possible leak at your service address. There should be periods throughout the day and night where there is no water usage. The continuous flow of water through the meter for over 96 hours is not “normal” water usage.

Could the meter be wrong?
Our meters have tested at 99% accuracy. We investigate any error codes, but these are rare.


What are common leak causes?

The most common causes are running toilets, irregation systems, and outdoor frost-free spigots.

Do I need to contact Customer Service?
Our leak notifications are issued as a courtesy. You do not need to contact us if you receive one. If you suspect you have a leak but cannot repair it, please contact a plumber. Repairs of leaks on the property are the customer's responsibility.

What do I do if I have a leak?
If repairs are necessary, you can complete the repairs yourself or contact a licensed plumber. Please note, the Water Company is not authorized to recommend plumbers.

Who is responsible for paying for leak repairs?
Please be advised that it is the responsibility of the homeowner and/or occupant to maintain and repair all plumbing equipment past the water meter.


Do I have to repair the leak?
It is strongly recommended that the leak be repaired as soon as possible. Repairs can add up to big savings on water bills and help us protect our precious water supply. 

Why is checking for leaks so important?
Even small leaks can waste significant amounts of water. A faucet dripping one drop per second will waste 2,700 gallons per year. A leaky toilet can waste as much as 500 gallons per day. It is estimated that about 20% of toilets leak.